Return Policy
All materials delivered must be examined and inspected by the Customer or its agent upon receipt, and any claim of shortage or damage must be made at the time of delivery.
We cannot honor any claims made after the prescribed time period. Made Here Company's obligation is limited to replacing or repairing any materials shipped or received in a defective condition, and it shall not be liable for any consequential or incidental damages.
Our Customer agrees that the SOLE REMEDY available for any damage arising out of its resale or use of any materials shall be the return of said materials purchased for a full refund. OUR CUSTOMER ACKNOWLEDGES THAT MHC IS A DISTRIBUTOR, NOT A MANUFACTURER OR CARRIER OF MATERIALS, AND SHALL NOT BE HELD RESPONSIBLE FOR ANY MANUFACTURING OR SHIPPING DEFECT. Our customer further holds Made Here Company harmless for any such defect as well as for any injury to person or property due to said defects. Our customer acknowledges that no suit will be brought against or include MHC in which either consequential or incidental damages are sought. In no event shall MHC be liable to Customer for anticipated profits or for special, incidental, or consequential damages. Without limiting the foregoing, the parties further agree that Customer's damages shall be limited to MHC's price for the materials at issue.
4. Any delay or failure of either party to perform its obligations shall be excused to the extent such delay or failure is caused by an act of God or other extraordinary and unforeseeable event beyond the control of the nonperforming party and without the nonperforming party fault or negligence resulting in fire, flood, windstorm, explosion, riot, natural disaster, wars and sabotage. Written notice of such delay including the anticipated duration of the delay must be given by the nonperforming party within two (2) days of the event. MHC may terminate any purchase order at any time prior to delivery or performance if its business is interrupted for reasons beyond MHC, reasonable control. MHC shall give prompt notice of such cancellation to Customer. Customer acknowledges and agrees that the following will not excuse performance by Customer under theories of force majeure commercial impracticability, frustration of purpose or otherwise and Customer expressly assumes these risks: (i) change in cost or availability of materials, components, transportation, or services, supplier actions, or contract disputes; (ii) failure of Customer's internal business systems related to the proper processing of information that results in any defect or failure in material deliveries; (iii) unprofitability or financial losses of Customer; or (iv) any other aspect of performance by Customer, its vendees, or its subcontractors. Force Majeure. MHC shall not be responsible for delay in delivery or failure to fill orders or other default or damage where such has been caused by an act of God, war, major disaster, terrorism, third-party criminal acts, insurrection, riot, flood, earthquake, fire, strike, lockout or other labor disturbance, delay by carriers, shortage of fuel, power, materials or supplies, operation of statutes, laws, rules or rulings of any court or government, demand for goods exceeding MHC available supply or any other cause beyond MHC control. In the event of any delay in delivery, failure to fill orders or other default or damage caused by any of the foregoing, MHC may, at its option and without incurring liability, prorate its deliveries, cancel all or any portion of the Agreement and/or extend any date upon which performance is due hereunder.
5. Stock materials may be returned if unopened and in good condition, for credit to Customer's account, subject to a minimum 20% handling fee. All returns are subject to MHCs approval and must be marked with a Return Material Authorization ("RMA”) Number provided by MHC's customer service department. Any material returned to MHC without an RMA number will be refused and returned to the shipper. Any additional freight charges incurred is the responsibility of the Customer. The Customer acknowledges that any and all decisions as to the return of materials are made AT THE SOLE DISCRETION OF MHC ON A CASE-BY-CASE BASIS.
